Terms of Service
These terms govern working with SANO Systems LLC. We've kept them short and readable on purpose.
Billing
Services are billed as a one-time setup fee to set your department up — paid in full at signing, or in two payments: half at signing and half at go-live — plus a monthly subscription that begins at go-live. If we cannot deliver what your approved blueprint specifies, the second half of setup is not payable, and if you paid in full we refund that second half. Apart from that, setup fees are non-refundable once work begins. Moving up a level carries a setup fee equal to the difference between the two levels' setup fees. Moving down takes effect on your next billing date or at the end of your minimum term, whichever comes later. Usage on Starter and Growth is billed at cost and shown as its own line on your invoice. If you prepay, you pay for twelve months and the thirteenth is free. Cancel mid-year and we refund the unused months beyond your minimum term at your monthly price. The full terms you sign are in our client service agreement; where it differs from this page, the agreement controls.
Guarantee and cancellation
Your first 30 days are money-back on the monthly fee. Go-live means the day your department starts answering real customers — not the day you sign, and not the day we start building. The 30 days run from go-live, and billing starts on the same day. To take the guarantee, tell us inside that window — a call or a text to (832) 396-2496, or our cancel page, is enough; there is no notice period — and we refund every monthly fee you've paid and end the minimum term: you owe nothing further, including usage for those days. The one-time setup is not refundable once the work has begun, except as set out under Billing above. After 30 days, plans carry an initial minimum term (three months on Starter, Growth and Scale, six on Total Transformation). You can give 30 days' notice at any time, even during the minimum term; the agreement then ends 30 days after your notice or at the end of the minimum, whichever is later. Your data is exported to you free of charge.
Data ownership
Your data is yours. Your customers and contacts, call history and call recordings, messages and reviews all belong to you. SANO's own systems and intellectual property remain ours.
Health-care clients
If you are a covered entity under HIPAA, we sign a business associate agreement with you, and every outside service in your system that would handle protected health information signs one with us, before any of it is processed. We will not launch a practice until both are in place.
Acceptable use
You agree not to use our services for spam, fraud, or anything that violates applicable law — including the TCPA and CAN-SPAM Act. We build messaging to comply with those rules and we'll decline work that doesn't.
What we don't promise
We don't guarantee specific revenue, lead volume, or ranking outcomes. What we commit to is doing the work: building your system, running it, keeping it current, and answering you when you need us.
Governing law
These terms are governed by the laws of the State of Texas. Liability is limited to the fees paid over the preceding three months.
Text messages from SANO
When you tick the texting box on our demo form, book a time (we text to confirm and remind you, up to 3 texts), or text us first, SANO Systems may text you about your demo, your booking or your account. Message frequency varies. Message and data rates may apply. Reply STOP to stop at any time, or tell us any other way. Reply HELP for help, or text (832) 396-2496. Carriers are not liable for delayed or undelivered messages. We never sell or share your number for marketing. See our Privacy Policy.
Contact
Questions? Text (832) 396-2496. See also our Privacy Policy.
Questions? Request a demo or text (832) 396-2496.