You’re under the car. Your customers already know how theirs is coming along.
One board with every car and where it stands. One tap writes the update in your own WhatsApp. The customer’s yes saved on the job with the price, the photo and the time. Every truck’s history by plate. Keep your ticket book or your shop software; this sits beside it. Already on shop software? Skip our board: the missed-call text-back (Starter) and the answering and follow-ups (Growth) work without it.
What it's costing you
Where a shop’s day really goes
“Is my car ready?” All day — by phone, by WhatsApp, even in person.
Every one of those calls is time out of the bay, and the car in front of you waits.
The truck is up on the lift and the customer won’t answer with a yes.
The lift is tied up for hours, and at pickup it turns into “I never approved that”, usually about the amount.
It’s done, and nobody comes to pick it up.
A done car holds the spot you need for the next one.
“What did I do to this truck last time?”
The history lives in a notebook, a paper ticket or your memory, and when they ask “isn’t that still under warranty?”, you’re digging through paper.
The call you can’t take sends the new customer down the street.
You’re under a car with both hands busy, and the next shop picks up.
Tire shops · llanteras
Every “how much for a 225?” answered, even while you’re mounting tires
Price-and-size questions come in while you’re on the machine, and nobody books a time to buy tires. (In the sample app below, tap “Tires”.) A text goes back right away asking the full size, with where you are and how late you’re open. The price comes from you, from your own list, in one tap from your WhatsApp. We never quote used tires and we don’t check your stock.
- A text back for every call you can’t pick up, in English or Spanish (Starter, once your texting is approved)
- The same questions all day (Sundays? what time do you close? where are you? do you patch?) answered from your own information (Starter)
- Flat-tire calls get a text with a map link and how late you’re open tonight (Starter); answering out loud is Growth
- A review ask at checkout: one tap from your WhatsApp, from day one
Body shops · hojalatería y pintura
You write the estimate. We follow it up.
Plenty of estimates walk out with “let me talk to my insurance” and never come back, often because the customer is waiting on the adjuster, not ignoring you. Each follow-up sends the estimate and photos again so they can forward them, until you get a yes or a no. In the sample app below, tap “Body shop” to see a body shop’s day.
- Every estimate followed up on a schedule you approve, ready to send again to the customer, or in one tap from your own email to the adjuster in English (follow-ups: Growth, on their own once your texting is approved)
- Each car’s stages with a photo (teardown, supplement, parts, body repair, paint, reassembly, ready for pickup), the finish date, and a flag when it runs past the paid rental (owner app, every package)
- A plain note on the customer’s right to choose the shop, with the Texas Department of Insurance link, and “do you have insurance? claim number?” at booking
- Every word about insurance stays yours: we don’t handle claims, supplements, insurer programs or insurance advice
The department
See what our systems can do for you
7 of 26 systems running for you on Starter.20 of 26 systems running for you on Growth — where most owners start.24 of 26 systems running for you on Scale.26 of 26 systems running for you on Total Transformation.
You’re under a car with both hands busy. The caller gets a text back in seconds asking what the car needs and when they can drop it off.
A call you can’t pick up gets a text back within seconds — in English or Spanish — and the conversation carries on without you.
It fires on a missed call or a text, within a few seconds, before they’ve finished dialing the next shop. It asks what the car needs and offers a time to drop it off; it never quotes a price. If it needs you, it lands on your phone with their name, number and car.
Runs from Starter up — and we build it, load it and run it for you.
Drop-offs land on the mornings you take cars, with the car and the problem written down.
People book into the times you actually work, and everyone gets reminded before the day arrives.
Drop-offs land on the mornings you take cars, up to the number of cars a day you set; oil changes can get a time. The booking lands on your phone; we don’t write into your shop software. The day-before reminder goes out on its own once your texting is approved.
Runs from Starter up — and we build it, load it and run it for you.
The review gets asked for when the car goes home: one tap from your WhatsApp from day one, by text on its own once approved.
One ask per customer, the same for everyone.
The day the car goes home, one tap from your WhatsApp asks how it’s running, with your Google link. Once your texting is approved, it can go out on its own the next day instead. One ask per customer, the same for everyone.
Runs from Starter up — and we build it, load it and run it for you.
Hours, services and photos stay current on the page most people actually judge you by.
Hours, services, photos and holiday closures stay right on the page most people judge you by before they ever call. We keep it current; you do not log in.
Runs from Starter up — and we build it, load it and run it for you.
What came in, what got booked, what we changed — told to you in words, not a dashboard you have to learn.
Once a month, in plain English: what came in, what got booked, what got followed up, what we changed and why. Not a dashboard you have to learn — a page you can read in two minutes.
Runs from Starter up — and we build it, load it and run it for you.
Every car in the shop on one board: its status, its photos, the customer’s yes with the price, and who hasn’t heard from you since morning.
Every call, message, booking and review in one place on your phone — in every package.
One app on your phone that shows your day: who called, who booked, what is coming up, who needs a reminder and which reviews came in. We set it up and load it for you; you just open it. Higher levels light up more of it, but every package gets the app.
Runs from Starter up — and we build it, load it and run it for you.
A website that books and answers for you — one page on Starter, a full site on Growth, plus ad landing pages on Scale and a page per location on Total.
We build it, host it and keep it current, so it never goes stale. Starter gets a clean one-page site; Growth gets the full site; Scale adds the landing pages your ads point to; Total Transformation adds a page for every location. It carries the same booking and answering as your phone, and it is yours.
Runs from Starter up — and we build it, load it and run it for you.
Optional, from Growth: the call at closing time gets picked up out loud, with the car and the problem written down for you.
Your phone gets picked up out loud, day or night, by your AI assistant, which says so. 500 talk-minutes a month, more at Scale.
A natural voice picks up, says it is an AI assistant so nobody is misled, answers what it knows, and books what it can. Anything it should not handle stops and comes straight to you as a text, so nobody gets a wrong answer about your business.
Runs from Growth up — and we build it, load it and run it for you.
From Growth: Facebook Marketplace and Instagram messages answered in the same inbox, once Meta approves your account.
DMs on Instagram and Facebook get answered in the same inbox as your calls and texts — one conversation, wherever it started.
People ask real buying questions in DMs, and a DM that sits for a day is a customer somewhere else by dinner. From Growth up, those messages land in the same inbox as your calls and texts, get answered the same way, and get booked the same way.
Runs from Growth up — and we build it, load it and run it for you.
From Growth: customers who write to your shop’s WhatsApp get answered in your inbox, once Meta approves your business account.
Customers who message you on WhatsApp get answered in the same inbox as your calls and texts.
Plenty of customers would rather send a WhatsApp than call. Those messages land in the same inbox as everything else and get answered the same way. WhatsApp charges small fees on some messages (replying to a customer who wrote to you first is free); any fee is part of your usage line, at cost, not a surprise. We answer the customers who write to you; we do not send WhatsApp marketing blasts.
Runs from Growth up — and we build it, load it and run it for you.
The people comparing you to two other companies get their questions answered on the spot instead of leaving.
Most people compare two or three companies before they call anyone. This answers them while they are still on your page, then books them, instead of letting them click back to the search results.
Runs from Growth up — and we build it, load it and run it for you.
The estimate they’re still thinking about, and the repair they put off (only for customers who said yes to texts), followed up until they decide.
Every estimate followed up on a schedule you approve until they decide; the repairs they put off, only for customers who said yes to texts.
Estimates go quiet: the customer is waiting on payday, the insurance or a second opinion. This follows up on the schedule you approve, with the photo and the price again, until they decide. On its own once your texting is approved (a repair they put off: only if they said yes to texts); otherwise, one tap from your WhatsApp.
Runs from Growth up — and we build it, load it and run it for you.
The repair they put off gets a reminder (the brakes you flagged last visit), only to customers who said yes to texts.
Rebooking on their natural cycle, win-backs, and day-after check-ins — the customers you already earned, brought back before they drift.
In a repair shop the strongest reminder isn’t the oil change: it’s the repair the customer put off (“the rotors are getting thin”). We note it on the job, and when the time comes the customer who said yes to texts gets one reminder. A list you already have never gets a blast: that yes is asked for at drop-off or when they book.
Runs from Growth up — and we build it, load it and run it for you.
Email and text campaigns to the customers who said yes to hearing from you — seasonal offers and announcements, instead of paying to find new people.
Email and text to the customers you have already earned who said yes to hearing from you — seasonal offers, announcements, anything you want said. Texts only go out with that written yes, at the hours the law allows. Cheaper than finding new people, and it runs without you writing a word.
Runs from Growth up — and we build it, load it and run it for you.
Live bilingual voice, so a Spanish-speaking caller gets a real conversation — not a language you had to hire for.
A Spanish-speaking caller gets a real conversation out loud, not a menu and not a callback. By text from Starter; live voice from Growth. You do not have to hire for it.
Runs from Growth up — and we build it, load it and run it for you.
Applications, a tryout in your bay and your hire, with ASE certificates kept on file.
Applications, screening, tryouts, hired — with automatic follow-up, so a good candidate is never lost to silence.
Every application lands in one pipeline — applied, screened, tryout, hired — and the follow-up happens automatically, so the good candidate is not lost to a faster offer. For licensed trades, a license check is built into the screening step.
Runs from Growth up — and we build it, load it and run it for you.
Quizzes and completion tracking, so nobody touches a customer until they’ve passed YOUR bar.
We take how you already train people and turn it into a portal — short lessons, quizzes, and completion tracking. You can see exactly who has passed what, and nobody touches a customer until they have passed your bar.
Runs from Growth up — and we build it, load it and run it for you.
Every candidate’s results on record, so the hire is a decision you can look back at — not a hunch.
Every tryout gets scored the same way, and every candidate’s results stay on record. When you compare two people, you are comparing scorecards — not memories.
Runs from Growth up — and we build it, load it and run it for you.
The paperwork goes out, gets signed from a phone, and files itself.
The paperwork goes out the moment you say “hired,” gets signed from a phone, and files itself. To be clear about the boundary: this is paperwork collection and e-signature — not HR, payroll, or classification compliance. How you classify and pay your team is a question for an employment attorney or payroll service — and we’ll say so.
Runs from Growth up — and we build it, load it and run it for you.
Oil, filters, fluids and the parts you keep on the shelf, with a heads-up before you run out.
Not a tire catalog: no stock lookup, no ordering, and it’s never used to quote prices.
Not a warehouse system — a simple count of the things you use and sell, kept current, with an alert before you run out of the one thing tomorrow’s jobs need.
Runs from Growth up — and we build it, load it and run it for you.
Pages built for the work you want more of, kept current by us — not a site you have to nag someone to update.
Pages built around the specific work you want more of, and kept current by us. No web guy to chase, no plugin to update, no site that slowly goes stale.
Runs from Scale up — and we build it, load it and run it for you.
We plan and run the ads; the media budget stays yours and is paid straight to Google or Meta.
We plan the campaigns, write them, and manage them month to month. The media budget is paid straight to Google or Meta and stays yours — we are not marking it up.
Runs from Scale up — and we build it, load it and run it for you.
A pay link for the total on your ticket, or for the deposit before you order the part.
Your shop software or paper ticket stays the repair order; this is just the link.
When the car is done, the customer gets a pay link for the total on your ticket, or for the deposit before you order the part. Your shop software or paper ticket stays the repair order; this is just the link.
Runs from Scale up — and we build it, load it and run it for you.
A standing call to look at what’s working, what isn’t, and what we should change next month.
A standing call every month with a person who has been watching your numbers — what worked, what did not, and what we are changing next. Not a support ticket.
Runs from Scale up — and we build it, load it and run it for you.
The owner app every package gets, rebadged as yours — on your phone and your customers’ phones.
You can see everything from Growth onward; what this level adds is the badge. The same screens carry your name and your logo instead of ours, and your customers can hold it too. There is a real platform cost behind that, which is why it sits here.
Runs from Total up — and we build it, load it and run it for you.
One person who knows your business by name, weekly calls, and a four-hour response target in writing.
It is written into your agreement, not offered as a courtesy — so there is a named person accountable for your setup rather than a queue. You stop explaining your business from scratch every time you need something changed.
Runs from Total up — and we build it, load it and run it for you.
Your shop’s day, on your phone
A made-up shop on a Friday: tap a car, send the update, save the customer’s yes. The board, the one-tap updates from your own WhatsApp, the saved yes and every car’s history come with every package. Texts that go out on their own start on Starter once the phone companies approve your number; WhatsApp and Facebook answering and estimate follow-up start at Growth. Each screen says which. Body shop or tires? Tap Body shop or Tires at the top of the app.
Only if you add live answering (Growth and up, optional): it says it’s an AI assistant at the start, never pretends to be you, and anything it shouldn’t answer comes straight to you as a text with the caller’s name, number and car.
You don’t set any of this up. We do.
You don’t type in your customer list: we bring in your customers and their cars (from your phone, your notebook or a list you give us), set up the status buttons in your words and connect your booking. Day to day, a new car is a photo of the ticket and the phone number. We build it, load it and run it. All we need from you is one short talk about how cars move through your shop, and your OK before anything goes to a customer.
You never touch the tech. We keep you on the latest business systems — most of them AI-driven now — and upgrade them as they change. If something needs changing, you tell us and we change it. That’s the entire job.
About those voice minutes: Growth includes 500 talk-minutes a month — roughly 250–300 calls. A heavy week can run past that. It never drops a caller: it falls back to text and your own line until you okay more minutes, and high-volume shops move up to Scale’s 2,000. We tell you before you hit it, never after.
The honest all-in on Starter. $397/mo, plus a one-time $997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — about $60–200/mo in usage at cost. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Growth. $999/mo, plus a one-time $2,497 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — about $60–200/mo in usage at cost. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Scale. $1,995/mo, plus a one-time $4,997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — and no separate usage bill — it is bundled into this plan. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Total Transformation. $4,997/mo, plus a one-time $14,997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — and no separate usage bill — it is bundled into this plan. Six-month minimum. See all four levels and what’s included →
For Auto
What this looks like in your shop
Every car on one board, the customer’s yes saved with the photo and the price, and the car nobody picked up reminded the next morning. Find any truck by plate. The call you can’t get to gets a text back. You stay under the car and stop answering “is it ready?” all day.
New to your trade, not new to the work. HVAC, plumbing and roofing already run on this exact system. For Auto we build the same engine around how you work — and you approve every word before it answers a single customer.
What's actually inside it
Your blueprint is the written plan for how your shop’s messages get handled: the statuses, the customer’s yes, the follow-ups and the pickups. You read it and approve it before anything turns on.
We've mapped this trade and this is the shape your setup takes. We build it around how you actually work, you approve it, then we run it. (Our fully built-out blueprints today are HVAC, plumbing and roofing — yours gets built with you.)
- Your status buttons in your words (checked in, diagnosis ready, waiting on the yes, waiting on the part, done), each sent from your WhatsApp in one tap
- The customer’s yes saved on the job with the photo, the price and the time, and chased when they don’t answer (Growth)
- The done-and-ready message with the total and your hours, and a reminder the next morning if the car is still there
- Every car’s history by plate or phone, with the VIN read from a photo and a photo of your paper ticket
- A text back for the call you can’t take, with your hours, your address and a drop-off time
- A review request when the car goes home
Want to see the level of detail? Read a fully-built one — our HVAC example →
The question we always get
“WhatsApp already does that, for free.”
Keep using it: your updates still go out from your own WhatsApp. What WhatsApp doesn’t do is show every car and where it stands, save the customer’s yes on the job with the photo and the price, find a truck’s history by plate, or tell you which car has been done since yesterday. We put that on top of the WhatsApp you already use.
How it works
You approve it once. Then it just runs.
We learn your business
A short talk at your counter, after you close or on a Saturday: how cars move through your shop and where things slip.
We set up your department
We start from the Auto blueprint and load your customers and their cars: the status buttons in your words, the follow-ups, the pickup reminders and the review ask.
You sign off, we run it
Nothing goes live until you've seen it and said yes. After that it's ours to run, watch, and keep current.
Why not just WhatsApp, or your shop software?
Most shops compare us to two things: the free WhatsApp Business app and the shop software they already pay for. Here’s the honest difference.
| What | WhatsApp Business | Shop software | SANO Systems |
|---|---|---|---|
| Every car and where it stands | Just chats | At the desk, once someone types the job in | On your phone; whoever runs the counter taps the status |
| The update to the customer | You type it every time | By text from the desk, not from your own WhatsApp | One tap writes it; you send it from your WhatsApp |
| The customer’s yes on record | Lost in the chat | Yes, when they approve through its link | Saved on the job with the photo, the price and the time |
| Who it’s built for | Chatting | The desk computer and the techs | You on your phone, and whoever runs the counter |
| Who sets it up and keeps it running | You | You learn it | We do |
Keep your shop software for estimates, labor and parts. On top of it: the follow-ups and the answering in English and Spanish, and, if you want it, the board and the yes in your pocket.
Questions
Auto, answered
Do you replace my shop software?
Which number do my customers see?
Does anything work before my texting is approved?
Who changes the status?
We already run Tekmetric (or Shopmonkey). What’s in it for us?
My customers bring their own parts. Does it handle that?
Can new customers book a drop-off?
What happens after we close?
Does this keep my books?
You haven't built an Auto one yet — am I the experiment?
Other blueprints
Not quite your business?
Salons, Barbers & Beauty Studios
Hair salons, barbershops, lash, brow & nail studios
We build yoursSee how we’d shape it →Med Spa & Wellness
Medical aesthetics & wellness
We build yoursSee how we’d shape it →Dental & Health
Dental, chiro, vet & clinics
We build yoursSee how we’d shape it →Retail & Local Shops
Quince & bridal, cake orders, phone repair
We build yoursSee how we’d shape it →Let's shape your Auto blueprint
30 minutes on the phone, at a time that isn’t your rush. We’ll walk you through the version we’d build for your shop. Rather see it at your counter, in Spanish? Book the in-person demo.
30 days from go-live, money-back on the monthly fee — taking it also ends the minimum term. The one-time setup is separate: paid up front, or in two payments — half at signing, half at go-live — and if we don’t deliver your approved blueprint, the second half is on us.
Or text (832) 396-2496 — a real person reads it and replies.