Plan members first in July. Every quote followed up. Tune-ups booked in March.
When whoever answers your phone is already on a call, or you’re in an attic, the calls that ring out get a text back in seconds and go in your order: plan members, then anyone elderly, a baby or someone sick at home, then everyone else into a window you set. One app on your phone shows your whole year, with what only you can do on top.
What it's costing you
Where an AC shop’s year really goes
In July three calls come in at once, and you’re up in an attic.
Whoever answers your phone takes one and the other two ring out. In a heat wave you can’t run every call anyway, so the real cost is serving the wrong people first.
You priced the new system with three options, and nobody called back.
It’s the biggest ticket you write. Prices jumped in 2025, so more people get a second opinion and go quiet, and when the shop gets busy the follow-up is the first thing dropped.
Your plan members are in a spreadsheet, and nobody has time to call them in March.
Your maintenance plan fills the slow months and tells you who goes first in August. A member nobody reminds lets it lapse, and then he’s just another caller in the July line.
The 9:47 PM “no cool” goes to whoever answers first.
After 5 your phone goes to your cell or whoever’s on call. An answering service just takes a message, and customers hate that: the shop that gives them a real time gets the job.
When to start
Start in the slow months. Be answering before the first 95° week.
Texting starts the day the phone carriers approve your business, usually 1 to 4 weeks, and your monthly fee starts the day it goes live, not the day you sign. That’s why AC shops start between November and February.
- One tap in your app opens your own WhatsApp with “on my way” already written, in every package. That works from day one; it doesn’t wait on any approval.
- Your plan list is imported at setup, so the spring reminders are ready in March.
- You hear the answering in English and Spanish, with your own customers’ words, and approve it before it answers anyone.
The department
See what our systems can do for you
7 of 25 systems included on Starter.19 of 25 systems included on Growth — where most owners start.23 of 25 systems included on Scale.25 of 25 systems included on Total Transformation.
The July Tuesday when three calls come in at once: the two nobody can reach get a text back in seconds, in your order.
A call you can’t pick up gets a text back within seconds — in English or Spanish — and the conversation carries on without you.
It fires on a missed call, a text, or a web message — inside a few seconds, before they have finished dialing the next company. If the conversation needs you, the whole thing lands on your phone as a text with their name, number and what they wanted.
Runs from Starter up — and we build it, load it and run it for you.
Tune-ups and service calls drop into the windows you actually run, with the gap you set between jobs for the drive.
People book into the times you actually work, and everyone gets reminded before the day arrives.
It only ever offers times you are actually free, with the gap you set between appointments built in. It books into the calendar we set up and keep in sync with the one you use — and where your own software will not accept an outside booking, your team gets the booking to drop in instead, so nothing is ever double-booked. We confirm exactly how it connects with you before launch. Reminders go out before the day so people turn up.
Runs from Starter up — and we build it, load it and run it for you.
The same review ask to every customer, the morning after the job. Never at night, never only the happy ones.
After every finished job the customer gets a short, well-timed text asking for a Google review. You never chase one again.
The ask goes out at the moment people are happiest — right after the work is finished, not a week later. You never send one by hand, and you never have to ask a customer for a favor again.
Runs from Starter up — and we build it, load it and run it for you.
Summer hours, “se habla español”, your service area and your photos kept right where homeowners look before they call.
Hours, services and photos stay current on the page most people actually judge you by.
Hours, services, photos and holiday closures stay right on the page most people judge you by before they ever call. We keep it current; you do not log in.
Runs from Starter up — and we build it, load it and run it for you.
Once a month, in plain words: the calls that rang out and what happened to them, the plan visits booked, the quotes answered.
What came in, what got booked, what we changed — told to you in words, not a dashboard you have to learn.
Once a month, in plain English: what came in, what got booked, what got followed up, what we changed and why. Not a dashboard you have to learn — a page you can read in two minutes.
Runs from Starter up — and we build it, load it and run it for you.
Your year in one app: the month strip shows what’s due, “needs you” sits on top, and one tap sends “on my way” from your own WhatsApp, in every package.
Every call, message, booking and review in one place on your phone — in every package.
One app on your phone that shows your day: who called, who booked, what is coming up, who needs a reminder and which reviews came in. We set it up and load it for you; you just open it. Higher levels light up more of it, but every package gets the app.
Runs from Starter up — and we build it, load it and run it for you.
Your services, your maintenance plan, your service area and a booking button, kept current by us.
A website that books and answers for you — one page on Starter, a full site on Growth, plus ad landing pages on Scale and a page per location on Total.
We build it, host it and keep it current, so it never goes stale. Starter gets a clean one-page site; Growth gets the full site; Scale adds the landing pages your ads point to; Total Transformation adds a page for every location. It carries the same booking and answering as your phone, and it is yours.
Runs from Starter up — and we build it, load it and run it for you.
9 PM: “it’s blowing warm and it’s 88 inside.” It answers out loud, says it’s your AI assistant, asks your own questions, and if it’s urgent by your rules, your on-call phone gets the address and the symptom.
Your phone gets picked up out loud, day or night, by your AI assistant, which says so. 500 talk-minutes a month, more at Scale.
A natural voice picks up, says it is an AI assistant so nobody is misled, answers what it knows, and books what it can. Anything it should not handle stops and comes straight to you as a text, so nobody gets a wrong answer about your business.
Runs from Growth up — and we build it, load it and run it for you.
Instagram and Facebook messages answered in the same inbox, once Meta approves your business account.
DMs on Instagram and Facebook get answered in the same inbox as your calls and texts — one conversation, wherever it started.
From Growth, Instagram and Facebook messages land in the same inbox as your calls and texts and get answered the same way, once Meta approves your business account.
Runs from Growth up — and we build it, load it and run it for you.
Customers who write you on WhatsApp get answered in the same inbox as your calls and texts, once Meta approves your business account.
Customers who message you on WhatsApp get answered in the same inbox as your calls and texts.
Plenty of customers would rather send a WhatsApp than call. From Growth, those messages land in the same inbox as everything else and get answered the same way, once Meta approves your business account. WhatsApp’s own fees are part of your usage, at cost. Separate from this, in every package: one tap in your owner app opens your own WhatsApp with the message already written, and you send it from your own number.
Runs from Growth up — and we build it, load it and run it for you.
The 10 PM “how much to come out?” gets your published visit fee and a window, not a repair price, while they’re still on your page.
The people comparing you to two other companies get their questions answered on the spot instead of leaving.
Most people compare two or three companies before they call anyone. This answers them while they are still on your page, then books them, instead of letting them click back to the search results.
Runs from Growth up — and we build it, load it and run it for you.
The replacement quote, all three options, followed up on the days you approve until it’s a yes or a no. “The middle one” lands on your phone.
Every quote and lead is followed up on a schedule until it’s a yes or a no — the part that always gets dropped.
Quotes go quiet — that is normal, and it is where most of the money leaks out. This follows up on a schedule you approve until you get a yes or a no, so nothing dies from silence.
Runs from Growth up — and we build it, load it and run it for you.
Plan members get their spring and fall check-up reminder and the renewal reminder at 11 and 11.5 months, and the day after a repair, “Is the house holding cool?”. Only to customers who said yes to texts.
Rebooking on their natural cycle, win-backs, and day-after check-ins — the customers you already earned, brought back before they drift.
Every business has a natural cycle — the next service, the next visit, the next season. This watches the calendar for you: the customer who is due gets the rebooking text, the one who went quiet gets the win-back, and the day-after check-in catches a problem while it is still small. Texts only go to customers who said yes to them, at the hours the law allows. None of it is written by you.
Runs from Growth up — and we build it, load it and run it for you.
Spring cooling and fall heating check-ups go out to every customer who said yes to texts, in the daytime, without you writing a word. No campaigns in the peak months unless you want them.
Email and text campaigns to the customers who said yes to hearing from you — seasonal offers and announcements, instead of paying to find new people.
Email and text to the customers you have already earned who said yes to hearing from you — seasonal offers, announcements, anything you want said. Texts only go out with that written yes, at the hours the law allows. Cheaper than finding new people, and it runs without you writing a word.
Runs from Growth up — and we build it, load it and run it for you.
A Spanish-speaking caller gets a real conversation out loud, and you hear it in Spanish, with your own customers’ words, before it answers anyone.
Live bilingual voice, so a Spanish-speaking caller gets a real conversation — not a language you had to hire for.
A Spanish-speaking caller gets a real conversation out loud, not a menu and not a callback. By text from Starter; live voice from Growth. You do not have to hire for it.
Runs from Growth up — and we build it, load it and run it for you.
Hire the tech in March, not in July: applications, a TDLR A/C technician registration check at screening (a lookup, not a background check), and follow-up.
Applications, screening, tryouts, hired — with automatic follow-up, so a good candidate is never lost to silence.
Every application lands in one pipeline — applied, screened, tryout, hired — and the follow-up happens automatically, so the good candidate is not lost to a faster offer. For licensed trades, a license check is built into the screening step.
Runs from Growth up — and we build it, load it and run it for you.
Quizzes and completion tracking, so nobody touches a customer until they’ve passed YOUR bar.
We take how you already train people and turn it into a portal — short lessons, quizzes, and completion tracking. You can see exactly who has passed what, and nobody touches a customer until they have passed your bar.
Runs from Growth up — and we build it, load it and run it for you.
The paperwork goes out, gets signed from a phone, and files itself.
The paperwork goes out the moment you say “hired,” gets signed from a phone, and files itself. To be clear about the boundary: this is paperwork collection and e-signature — not HR, payroll, or classification compliance. How you classify and pay your team is a question for an employment attorney or payroll service — and we’ll say so.
Runs from Growth up — and we build it, load it and run it for you.
Capacitors, contactors and filters for tomorrow’s jobs, with an alert before the truck runs out.
A simple count of what you use and sell, with an alert before you run out.
Not a warehouse system — a simple count of the things you use and sell, kept current, with an alert before you run out of the one thing tomorrow’s jobs need.
Runs from Growth up — and we build it, load it and run it for you.
Pages built for the work you want more of, kept current by us — not a site you have to nag someone to update.
Pages built around the specific work you want more of, and kept current by us. No web guy to chase, no plugin to update, no site that slowly goes stale.
Runs from Scale up — and we build it, load it and run it for you.
We plan and run the ads; the media budget stays yours and is paid straight to Google or Meta.
We plan the campaigns, write them, and manage them month to month. The media budget is paid straight to Google or Meta and stays yours — we are not marking it up.
Runs from Scale up — and we build it, load it and run it for you.
Today your software or card reader collects at the visit; from Scale the invoice goes out and gets paid from a phone.
The invoice goes out and gets paid from a phone, so the money lands the day the work is done.
From Scale, the invoice goes out the moment the job is done and gets paid from a phone. Until then your own software or card reader collects.
Runs from Scale up — and we build it, load it and run it for you.
A standing call to look at what’s working, what isn’t, and what we should change next month.
A standing call every month with a person who has been watching your numbers — what worked, what did not, and what we are changing next. Not a support ticket.
Runs from Scale up — and we build it, load it and run it for you.
The owner app every package gets, rebadged as yours — on your phone and your customers’ phones.
You can see everything from Growth onward; what this level adds is the badge. The same screens carry your name and your logo instead of ours, and your customers can hold it too. There is a real platform cost behind that, which is why it sits here.
Runs from Total up — and we build it, load it and run it for you.
One person who knows your business by name, weekly calls, and a four-hour response target in writing.
It is written into your agreement, not offered as a courtesy — so there is a named person accountable for your setup rather than a queue. You stop explaining your business from scratch every time you need something changed.
Runs from Total up — and we build it, load it and run it for you.
Your year, in one app
Tap a month: your year changes the screen. “View as” shows Starter (answers by text) or Growth (adds automatic quote follow-up, plan reminders and live voice). Sending “on my way” or a quote check-in from your own WhatsApp comes with every package. Made-up business and customers.
How it sounds to your customer: short and plain, in English or Spanish, whichever they write in. It says up front it’s your shop’s AI assistant and never pretends to be you. It asks your own questions (breaker, thermostat, filter), gives your visit fee only if you publish it, and never diagnoses or prices a repair. Anyone who wants a person gets one: you get a text with their name, number and what they wanted, and when in doubt your on-call phone rings.
You don’t set any of this up. We do.
You don’t load your customers in: we import your plan spreadsheet at setup. You don’t write the scripts, connect the calendar, wire up the reviews, or learn a single screen. We build the whole thing, load it, and run it — the only thing we need from you is one short conversation about how you actually work, and your approval before it answers a single customer.
You never touch the tech. We keep you on the latest business systems — most of them AI-driven now — and upgrade them as they change. If something needs changing, you tell us and we change it. That’s the entire job.
About those voice minutes: Growth includes 500 talk-minutes a month — roughly 250–300 calls. A July heat wave can run past that. It never drops a caller: it falls back to text and your own line until you okay more minutes, and high-volume shops move up to Scale’s 2,000. We tell you before you hit it, never after.
The honest all-in on Starter. $397/mo, plus a one-time $997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — about $60–200/mo in usage at cost. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Growth. $999/mo, plus a one-time $2,497 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — about $60–200/mo in usage at cost. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Scale. $1,995/mo, plus a one-time $4,997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — and no separate usage bill — it is bundled into this plan. Three-month minimum. Moving up a level later? You pay only the difference in setup. See all four levels and what’s included →The honest all-in on Total Transformation. $4,997/mo, plus a one-time $14,997 to build it — paid up front, or in two payments: half at signing, half the day it starts answering — and no separate usage bill — it is bundled into this plan. Six-month minimum. See all four levels and what’s included →
For HVAC
Built around who goes first
In a heat wave you can’t run every call. What counts is serving the right ones first and telling everyone else the truth: plan members first, then anyone at risk at home, then a window you set. We don’t add trucks and we don’t send them; we make sure the right customer is next in line.
What's actually inside it
Your blueprint is just the written plan for how your phone and texts get handled — what it says, what it books, when it follows up. You read it and approve it before anything turns on.
We don’t start from a blank page. This is the blueprint we’ve already written for AC and heating shops: we shape it to how you work, you approve it in writing, then we build it and run it.
- Your own questions before a truck rolls: breaker, thermostat on Cool, the filter. Never a diagnosis and never a repair price by phone; your visit fee only if you publish it.
- Who goes first, by your rules: no cooling with someone elderly, a baby or someone unwell at home, or above 85°F inside, is same-day and reaches your on-call phone with the address and the symptom. When in doubt, it rings.
- Plan members flagged on every card and first in line in July. Spring and fall check-ups, and renewal reminders at 11 and 11.5 months, only to members who said yes to texts (from Growth).
- Every replacement quote, all three options, followed up on the days you approve until it’s a yes or a no (from Growth). A customer who asks about financing goes straight to you.
- The same review request to every customer, the morning after the job. Never at night, and never only to the happy ones.
This is the summary. Read a real, full blueprint we'd hand you →
The question we always get
“I already use ServiceTitan, Housecall Pro or Jobber.”
Good, keep it. We work in front of it: the first call, the first text and the quote follow-up. Before launch we check how your software takes an outside booking; if it doesn’t, your office gets the booking ready to drop in, so nothing is double-booked. Tried software and quit over the typing? We load your customer list ourselves at setup.
How it works
You approve it once. Then it just runs.
We learn your business
A short conversation about how you work, plus your plan spreadsheet. You type nothing.
We set up your department
We start from the HVAC blueprint and shape it to you: who goes first, your questions, the quote follow-up, the plan reminders, the reviews.
You sign off, we run it
Nothing goes live until you've seen it and said yes. After that it's ours to run, watch, and keep current.
Everyone else hands you a login.
The two things AC owners compare us against are field software and an after-hours answering service. Here’s the honest difference in who does the work.
| What | A software tool | An answering service | SANO Systems |
|---|---|---|---|
| Setting it up | You learn it and build it | Usually relays a message; booking is usually a paid add-on when offered | We build it around your business |
| Running it daily | You, on top of your real job | Answers, then hands it back to you | We do. You never touch it |
| Who goes first in a heat wave | Whatever order you set up and keep up | Takes messages in the order they ring | Your rules: plan members, then anyone at risk at home, then a window you set |
| The replacement quote | Follows up if you build the sequence and keep it running | Not their job | Followed up on the days you approve until it’s a yes or a no |
| What you end up with | Another login you barely use | A pile of messages to return | Your time back |
They give you a login. We give you your time back.
Questions
HVAC, answered
My wife (or my office) answers the phone. Does this replace her?
Will it handle emergency calls differently?
Will it give customers prices?
Do the minutes run out in July?
Do you do financing?
My older customers don’t like robots.
Does it answer in Spanish?
You’re new — why should I trust you with my phone?
Other blueprints
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We build yoursSee how we’d shape it →Let's shape your HVAC blueprint
30 minutes. We’ll walk you through the HVAC blueprint we’d shape to you. Start in the slow months: texting starts once the carriers approve your business, usually 1 to 4 weeks, so you’re answering before the first 95° week.
Hiring a tech before next summer? Applications, a TDLR registration check and paperwork, from Growth →
30 days from go-live, money-back on the monthly fee — taking it also ends the minimum term. The one-time setup is separate: paid up front, or in two payments — half at signing, half at go-live — and if we don’t deliver your approved blueprint, the second half is on us.
Or text (832) 396-2496 — a real person reads it and replies.